How can we help?

Search our knowledge base or get in touch with our support team. We're here to help you succeed.

Get in Touch

Choose the best way to reach us

Email Support

Get help from our support team within 24 hours

support@sandbox.dev

Live Chat

Chat with our team for quick answers (Pro & Enterprise)

Community

Join our Discord community for discussions and tips

Join Discord

System Status

Current operational status of our services

All Systems Operational

Operational
  • API Operational
  • Dashboard Operational
  • Sandbox Provisioning Operational
  • Terminal Connections Operational
  • Billing Operational
View full status page →

Frequently Asked Questions

Quick answers to common questions

Click "Forgot password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder.
Common reasons include: (1) You've reached your concurrent sandbox limit, (2) Your account has exceeded cost limits, or (3) The selected instance type is temporarily unavailable. Check your dashboard for specific error messages.
Use our REST API to create sandboxes and execute commands. Each sandbox provides an API endpoint that your agent can call. See our AI Agent Integration Guide for detailed instructions and code examples.
Yes! Pro and Enterprise plans support custom Docker images from Docker Hub, AWS ECR, or other registries. Specify the image when creating a sandbox. See our Custom Docker Images Guide.
Compute time is billed per second while your sandbox is running. Stopped sandboxes don't incur compute charges. You can see real-time usage in your dashboard and set up cost alerts to avoid surprises.
Stopping a sandbox pauses compute charges but preserves your data and configuration. You can start it again later. Deleting a sandbox permanently removes all data and cannot be undone.

Resources

Everything you need to get the most out of Sandbox Platform

Documentation

Complete guides and API reference

API Reference

Detailed endpoint documentation

Examples

Sample code and integrations

Changelog

Latest updates and releases

Send us a Message

Can't find what you're looking for? We're here to help.

We typically respond within 24 hours